Australian Citizen - Security Clrearance required
Federal Government 
Canberra Location

Job Details  

Provide operational support for the Department’s SharePoint Online (SPO) environment by managing BAU requests, maintaining compliance with our approved configuration model, and assisting with ongoing improvements to the Digital Workspaces platform. The role will work closely with the existing SharePoint Administrator and the Digital Workspaces team to ensure timely resolution of tickets, governance adherence, and a positive user experience.

BAU Ticket Management

• Action and resolve incoming SPO-related incidents and service requests within agreed SLAs.
• Escalate complex issues to senior administrators or vendors as required.

• Manage SharePoint permissions, including site, library, and list-level access in line with our standard operating procedures (SOPs).
• Implement and maintain SharePoint and 365 groups in line with our defined governance standards.

• Create, configure and maintain SharePoint Online sites, document libraries, and lists as per our configuration model.
• Apply and enforce The department's Information Architecture (IA) standards, including global term store management and column configuration.

• Identify and remediate non-compliant sites, libraries, and content to align with our approved configuration model.
• Support periodic audits and reporting on compliance status.

• Assist in implementing enhancements such as global navigation, hub site configuration, and template deployment.
• Contribute to SOP updates, knowledge articles, and user guidance materials.
• Other Duties as Directed
• Participate in team stand-ups, backlog reviews, and planning sessions.

• Demonstrated experience in SharePoint Online administration, including permissions management, site configuration and Global Term store management.
• Demonstrated familiarity with Microsoft 365 ecosystem (Teams, OneDrive, Power Platform desirable).
• Understanding of governance, compliance, and information architecture principles.
• Strong problem-solving skills and ability to work independently under minimal supervision.
• Excellent communication skills for engaging with business users and technical teams.