The roles will be working for a provider into a large Federal Government Agency who's purpose is to support Australians by efficiently delivering high-quality, accessible services and payments on behalf of the government.
About the role
We are seeking Junior Project Managers and/or Senior Project Coordinators to support with the critical transition of contact centre operations for a large well-known Federal Government Agency. This high-stakes programme involves the replacement of Genesys systems, ensuring seamless network, voice, mobile, and telephony operations while meeting strict deadlines to avoid liquidated damages.
Duties
- Assist in the transition of contact centre operations, ensuring all deliverables are met by the end of contract.
- Perform PMO planning and coordination and on NTS (National Telephony System) which is the carriage stream.
- Provide detailed reporting and updates to stakeholders, ensuring transparency on progress and any barriers to success.
- Maintain compliance with Commonwealth Government frameworks, policies, and timelines.
- Support knowledge transfer and documentation to facilitate a smooth transition.
Skills & experience
- Proven experience in a similar role.
- Demonstrated ability to deliver complex programmes under strict deadlines and high-pressure environments.
- Exceptional stakeholder engagement and communication skills, with the ability to manage competing priorities.
- Strong experience in risk management, dependencies analysis, and reporting for large-scale transitions.
- Previous experience in similar roles within telcos.
Please note - applicants must hold a current AGSVA Baseline Security clearance or higher.
How to Apply
Please submit your CV highlighting your relevant experience and security clearance status.
We will be in touch with further instructions for suitably skilled candidates.
If you would like additional information on this role, please email Kris at Kris.Gale@calleo.com.au
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Calleo is an equal opportunity employer and we encourage applications from all people including Aboriginal and Torres Strait Islander peoples.
