Our client is a large national public sector organisation delivering essential services to communities across Australia. The organisation operates within a structured, values‑driven environment and is recognised for its commitment to inclusion, service excellence and community wellbeing.
About the role
This role provides frontline customer service and administrative support within a multidisciplinary service team. You will support service delivery staff, managers and stakeholders to ensure high‑quality, timely and professional client services.
Duties
- Provide high quality customer service as the first point of contact for clients, visitors and stakeholders, in person, over the phone or via email and SMS.
- Provide administrative support to operational tasks as directed by regional Practice Manager.
- Resolve client enquiries, provide information and options in accordance with policy and procedures, and refer to relevant service delivery team.
- Provide frontline administrative support and first point of contact to clients presenting for in-centre appointments including appointment management activities via the Client Management System.
- Provide administrative support in the coordination of regional events inclusive of group treatment and educative programs, internal meetings, and community-based events.
- Provide administrative support across all service delivery streams inclusive of data entry, record keeping, and workflow tasks.
- Deliver correspondence both internally and externally related to client allocations, referrals, appointments, and service satisfaction.
- Provide administrative support to external referral platforms including contracted health providers and external stakeholders.
- Support the daily operations of the region including management of regional correspondence and deliveries, arranging travel, processing invoices, raising resource requests and responding to property and maintenance issues.
- Experience in health or government environments
- Strong written and verbal communication skills
- Customer service and administrative capability
- Ability to manage data, records and systems
- Experience supporting vulnerable clients
Apply directly or for more information on this role, please email Kalpana Palaniyappa at kalpana.palaniyappa@calleo.com.au
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Calleo is an equal opportunity employer and we encourage applications from all people, including Aboriginal and Torres Strait Islander peoples.
