Sydney Location
Federal Government
Australian Citizen 


Job Details

The federal government is looking for a dynamic Systems Administrator with experience in complex and fragmented windows operating environments, excellent communication skills, be customer-focused and have a problem-solving mindset.

Responsibilities

• Provide frontline support to NMI staff for desktop hardware, software and peripheral devices.
• Install, configure and maintain desktop software applications used within the NMI and collaborate with business area to ensure compatibility and compliance with relevant accreditation.
• Undertake queue management through the department’s service management tool, raising and resolving incidents and service requests.
• Create and maintain Standard Operating Procedures for common desktop practices and solutions.
• Perform routine maintenance on desktop hardware, including upgrades and replacements.
• Maintain an asset register and perform regular audits.
• Work in close communication with other CIO Division teams.
• Managing complaints and urgent escalations for ICT issues.
• Planning, scheduling and coordination of Desktop/ICT Project Operations and Service Delivery activities.
• Identify opportunities for process improvement, automation, and efficiency gains within the desktop support function.
• Coordinate hardware repairs and warranty services with vendors and service providers.
• Collaborate with IT teams and stakeholders to resolve complex technical issues, implement IT projects.

• A demonstrated understanding of various legacy windows operating systems (Win7, XP)
• A demonstrated understanding of Active Directory, SCCM, Desktop PC configuration and IP configuration.
• Proficiency in troubleshooting legacy hardware and software issues.
• Excellent interpersonal and customer service skills
• Demonstrated problem solving skills with the ability to analyse and resolve complex issues
• Good documentation practices to record and track support issues and solutions
• Excellent communication skills
• The ability to work well in a team environment
• The ability to travel interstate