Long term contract
Federal Government Department
Canberra Location 

Job Details
A Federal Government department is seeking an experienced Senior Windows Engineer to join their team. This is an excellent opportunity to secure a role within the Federal Government and be part of transformative ICT projects.

As a Senior Windows Engineer you will contribute your skills and expertise in a multi-disciplinary team focused on managing and enhancing quality end user enabling technologies, including Microsoft Windows standard operating environments (SOE), mobile and desktop device management, and enterprise collaboration and communication tools. 

Responsibilities

• Design, development, maintenance and (Level 3) support for:
• the Standard Operating Environment (SOE), including desktop productivity software and corporate device configurations (desktop and iOS mobile)
• the enterprise messaging and collaboration environment
• enterprise remote access solutions (virtual desktop and VPN).
• Packaging and deployment of applications.
• Management of automated patching processes.
• Providing expert technical advice across supported platforms and services, including providing input and representing the section in ICT governance and management forums (ICT architectural forums and processes and IT Service Management forums and processes).
• Provide Level 3 support for complex technical issues escalated from service desk and Level 2 teams.
• Collaborate with infrastructure, security, and application teams to ensure seamless integration and policy enforcement.
• Develop and maintain technical documentation, SOPs, and knowledge base articles.
• Participate in project planning and execution for upgrades, migrations, and new service rollouts.

• Microsoft Windows (and related environment management, monitoring and automation tools)
• Microsoft Exchange (Server and Online) and Microsoft Teams
• Microsoft 365 Apps for Enterprise
• Microsoft Intune (device management and configuration) and Group Policy
• Automation products and scripting with Microsoft PowerShell.

• Experience/knowledge of Microsoft 365 Apps for Enterprise (M365 Pro Plus) including servicing, update channels, and M365 licensing
• Expert knowledge of Windows 11, Intune and Group Policy configuration (including Advanced Group Policy Management)
• Experience with Mobile Device Management (MDM) / Mobile Access Management (MAM) through Intune.
• MECM (SCCM) and Intune skills including SOE creation/maintenance, application packaging and patching
• Strong experience in writing technical documentation including SOPs and design documentation.