APS5 Case Officers
 
Our client is seeking APS 5 Case Officers to assist the Redress Scheme that is assisting with healing of trauma for Stolen Generations survivors removed in the Northern Territory, the Australian Capital Territory and in the Jervis Bay Territory during the time these territories were administered by the Commonwealth.
 
Case Officers will need to have strong engagement skills, effectively and efficiently manage workflow and have high level communication and interpersonal skills. In addition, Case Officers will be responsible for the monitoring and receiving of incoming telephone enquiries through an 1800 enquiry line, making outbound calls and process applications using a customer management system.
 
Location
Woden, ACT
 
Employment Type
Labour hire contract (up to 12 months)
 
Security Clearance Required
Baseline security clearance
 
Availability for commencement
ASAP
 
Requirements  

• A commitment to working with Aboriginal and Torres Strait Islander people.
• Experience in communicating sensitively and respectfully, to be able to provide a service to Aboriginal and Torres Strait Islander.
• Demonstrated high level of cultural capability or the ability to develop understanding the cultural context and the impacts of past events, policies and programs.
• Ability to work within a multi-disciplinary team, be flexible, adaptable, and comfortable with a changing working environment.
• Highly developed, customer focused, relationship building skills that incorporates the key principles of trauma-Informed care: safety, empowerment, connection, choice and control.
• Refined interpersonal skills with the ability to use culturally appropriate language.
• Proficiency in maintaining comprehensive and detailed case management records with high level attention to detail, ensuring application completeness, tracking milestones and reporting on progress.
• Strong organisational skills demonstrated ability to manage competing priorities and monitor service delivery.
• Taking personal responsibility for accurate completion of work and quality requirements.